Council courses for PHV & Hackney Carriage drivers
Some local authorities require that you take a taxi driver information course in order to drive a taxi or private hire vehicle.
To find out if your local authority requires you to take a taxi driver information course please contact them directly. You should also check that we already work with your local authority to carry out a taxi driver course on their behalf.
COVID-19 additional information
We are following and adhering to all government advice and guidance. If we need to cancel or rearrange your course or test for any reason, we will contact you. There is no need to contact us to confirm if your course or test is still going ahead. We are putting additional measures in place to keep everyone safe during the COVID-19 pandemic. We advise all candidates to ensure you have washed your hands, used hand sanitiser, and wear a mask when attending the course or test.
Course and test fees:
Initial Course for Existing PHV & Hackney Carriage drivers including The Course Test (full day 8:30 am to 5:45 pm) £120.00
Initial Course for New PHV & Hackney Carriage drivers including The Course Test (full day 8:30 am to 5:45 pm) £120.00
Refresher Course for Existing PHV & Hackney Carriage drivers including The Course Test (half day) £60.00
The Course Test (retest – 45 minutes) £18.00
The Geographical Knowledge Test (this test is not included in the course fee – 35 minutes) £18.00
What to bring to the course
– Your driving licence.
– If you have the old style (non-photocard) licence, then you must also bring a valid passport.
– If you are an existing driver going through the renewal process with your local authority, please bring your existing taxi driver badge with you to the course, as well as your driving licence.
– Your booking confirmation email.
What to expect from the course
Whether you are a new applicant or an existing taxi driver, The Taxi Driver Course will provide you with the relevant information required to carry out your role.
Please ensure you book the appropriate type of course.
New driver applicants, please book: Initial Course for NEW PHV & Hackney Carriage drivers
Renewing drivers, please book: Initial Course for EXISTING PHV & Hackney Carriage drivers
The course will cover:
- Current legislation, rules, and regulations applicable to drivers
- Expectations for customer service
- Increasing drivers own awareness and how to ensure their own safety
- How to report a crime and advising drivers how to deal with customer complaints
- Relevant sections of Highway code
- Disability and equality awareness
- Safeguarding responsibilities
- Payment and basic arithmetic
Once you have booked a course, you will be sent a link to the digital copy of the course handbook. We advise that you read the handbook prior to attending the course.
English screening test
To attend and pass the course, you will need a reasonable understanding of spoken and written English language. If you do not, you may have difficulty completing the course and passing the test. Upon booking your place on a course, you will be sent login details for the screening service (www.bksb.co.uk) so that you can access the service prior to attending the course. We will then notify you about the level you have achieved. If you have any issues accessing the screening service, please give us a call and we can help you with the login process.
The Course Test
Upon a successful attempt at The Course Test (you will take the Course Test at the end of the course), you will receive your pass certificate by email, within 24 hours.
If you do not pass the course test, you will be notified by email. You will then be contacted by us to arrange booking a retest (your first retest is included in the course fee, any subsequent retests must be paid for).
The Geographical Knowledge Test
If you pass both The Geographical Test and The Course Test on the same day, you will receive a combined pass certificate by email, within 24 hours. If you pass The Geographical Test on a different day to The Course Test, you will receive a separate pass certificate for this.
If you do not pass The Geographical Knowledge Test, you will be notified by email. You will then need book and pay for a retest. Please note: all Geographical Knowledge Tests must be paid for and are not included in the course fee.
The Geographical Knowledge Test is compulsory for all Chelmsford City Council bookings. For all other councils, the need to take The Geographical Knowledge Test will be determined by your type of application or renewal.
As part of our Equal Opportunities Policy, we are committed to ensuring that there is no discrimination in the provision of our services. A reasonable adjustment can be given to someone who has a disability, medical condition or learning need that may affect them during the course, test or assessment. However, due to the nature of some of our services, a candidate must have the literacy skills to be able to read and understand any course, test or assessment material and any additional resources related to it.
If you wish to cancel your place on the course, you may do so providing that:
a) You give us a minimum of four working days’ notice.
b) Notice is given to us in writing by emailing email@example.com or by calling us on 0330 111 7230.
If the above terms are met, then we will cancel your place on the course and will provide you with a full refund via your original method of payment and will confirm this via email.
If you wish to change the date of your course or test, you may do so providing that:
a) You give us a minimum of four working days’ notice.
b) Notice must be given in writing by email firstname.lastname@example.org or by calling us on 0330 1117230
If the above terms have been met, then we will change the date of your course or test and confirm this via email.
If you have already attended the full course, or part of the course, then no cancellation or change of date is possible and no refund will be due. If you fail to attend a course or test on the date you have booked, or you arrive late, no refund or date change will be available.