Green Penny Taxi and Private Hire Driver Course
(Thanet District)
Some local authorities require that you take a taxi driver information course in order to drive a taxi or private hire vehicle. To find out if your local authority requires you to take a taxi driver information course please contact them directly. You should also check that we already work with your local authority to carry out a taxi driver course on their behalf.
Course and test fees:
Initial Course for Hackney Carriage & Private Hire drivers, including two attempts at The Licensed Driver Test (full day) £135
The Licensed Driver & Geographical – retest (Thanet District Council) £21.00
What to expect from the course
Whether you are a new applicant or an existing licence holder, our courses will provide you with the relevant information required to carry out your role.
Please ensure you book the appropriate type of course.
Taxi and Private Hire Drivers, please book: Initial Course for PHV & Hackney Carriage drivers.
The course will cover:
- Current legislation, rules, and regulations applicable to drivers
- Expectations for customer service
- Increasing drivers own awareness and how to ensure their own safety
- How to report a crime and advising drivers how to deal with customer complaints
- Relevant sections of Highway code
- Disability and equality awareness
- Safeguarding responsibilities
- Payment and basic arithmetic (Initial Course for Hackney Carriage & PHV drivers only)
Once you have booked a course, you will be sent a link to the digital copy of the course handbook. We advise that you read the handbook prior to attending the course.
What to bring to the course
– Your driving licence.
– If you have the old style (non-photocard) licence, then you must also bring a valid passport.
– If you are an existing driver going through the renewal process with your local authority, please bring your existing taxi driver badge with you to the course, as well as your driving licence.
– Your booking confirmation email.
Tests that will need to be passed for each council
Thanet District Council:
New drivers: The Licensed Driver test (For Thanet District Council, This test includes a Geographical Knowledge Tests element).
The Licensed Driver & Geographical Test (Thanet District Council)
Upon a successful attempt at The Licensed Driver & Geographical Knowledge Test (you will take your 1st attempt at the end of the course), you will receive your pass certificate by email, within 24 hours.
If you do not pass The Licensed Driver & Geographical Knowledge Test, you will be notified by email. You will then be contacted by us to arrange booking a retest.
- You will have 60 minutes available to you to answer 30 questions.
- To pass the test, you will need to score a minimum:
- 4/5 within each of the 4 question course categories.
- 7/9 on written questions within the 20 course questions.
- 9/11 on multiple choice questions within the 20 course questions.
- 7/10 in the Geographical Knowledge category.
- A minimum total of 23 correct answers.
Additional support requirements
As part of our Equal Opportunities Policy, we are committed to ensuring that there is no discrimination in the provision of our services. A reasonable adjustment can be given to someone who has a disability, medical condition or learning need that may affect them during the course, test or assessment. However, due to the nature of some of our services, a candidate must have the literacy skills to be able to read and understand any course, test or assessment material and any additional resources related to it.
Refunds/cancellations
If you wish to cancel your place on the course, you may do so providing that:
a) You give us a minimum of four clear working days’ notice.
b) Notice is given to us in writing by emailing taxi@greenpenny.co.uk or by calling us on 0330 111 7230.
If the above terms are met, then we will cancel your place on the course and will provide you with a full refund via your original method of payment and will confirm this via email.
If you wish to change the date of your course or test, you may do so providing that:
a) You give us a minimum of four clear working days’ notice.
b) Notice must be given in writing by email taxi@greenpenny.co.uk or by calling us on 0330 1117230
If the above terms have been met, then we will change the date of your course or test and confirm this via email.
If you have already attended the full course, or part of the course, then no cancellation or change of date is possible and no refund will be due. If you fail to attend a course or test on the date you have booked, or you arrive late, no refund or date change will be available.