Taxi Driver Assessment FAQs
How do I book an assessment?
To book your assessment please go to our Taxi Driver Assessments page or call us on 0330 111 7230
How do I cancel a taxi assessment?
If you wish to cancel or change your assessment you must give Green Penny at least 4 clear working days notice, or you will lose your fee (your notice period cannot include weekends or bank holidays, the day of your assessment or the day you give us notice). If you do not attend the assessment, you will not be entitled to a refund. Notice must be given to Green Penny directly and not through any individual assessor.
Example of cancellation notice: if your assessment is booked for a Friday, then the latest you can cancel or change your assessment would be the previous Friday (unless there are any Bank holidays during that week).
Can I take my assessment at any location?
For most councils, yes you can take your assessment at any of our locations around the country. However, there are some councils that require you to take your assessment at a specified location:
Allerdale Borough Council – you must take your assessment in Workington
Buckinghamshire Council – you must take your assessment in Aylesbury, High Wycombe or Milton Keynes
Peterborough City Council – you must take your assessment in Peterborough
Do I need to bring my driving licence with me to the assessment?
Yes, you will need to bring along your photocard driving licence. If you have the old style (non-photocard) licence, then you must also bring a valid passport.
Can Green Penny provide me with a vehicle?
No, unfortunately we do not provide or lease vehicles for any of our services.
If I'm unsuccessful, how long do I have to wait before I can rebook?
There is no time limit (minimum or maximum) for booking another assessment, unless the council you apply with stipulates any other terms.
What type of vehicle can I use for the assessment?
You can use a manual or automatic vehicle, regardless of which vehicle you intend to use once you have successfully become a taxi driver (unless the council you apply with stipulates any other terms).
The vehicle being used can be of any age or make, however it must be a “car” with rear seats. You cannot use a van, or a car derived van (you can however use a van if it is designed solely for carrying passengers e.g. 8-seater vehicle or converted to carry wheelchair passengers).
The vehicle must be taxed, insured, have a valid MOT, be roadworthy and not be showing any warning lights on the dashboard. Green Penny reserves the right to check if the vehicle being used for assessment has a valid MOT certificate and tax. Only vehicles which examiners have reasonable concern with will be checked, and it will not change how long the driving assessment lasts. If a vehicle is found to not have either a valid MOT certificate or tax, the assessment will not go ahead, and you will not be entitled to a refund.
Can I use a manual or automatic vehicle for my assessment?
Yes you can use a manual or automatic vehicle, regardless of which vehicle you intend to use once you have successfully become a taxi driver (unless the council you apply with stipulates any other terms).
I have lost my certificate, can I order a replacement?
Replacement certificates can be emailed to you free of charge. Please call us to request this. If you require a paper copy of your certificate this can be provided to you at a charge of £10 to cover administration, postage and packaging. Please note that information on replacement certificates cannot be altered.
Do Green Penny offer taxi assessment training?
We cannot provide training for taxi assessment candidates, because this would create a conflict of interest. We do however suggest that you contact a driver trainer/driving instructor local to where you are taking your assessment, prior to attending a taxi assessment.
What is the taxi assessment pass rate?
We cannot tell you the pass rates for individual assessment locations, however candidates always have a higher success rate at passing when pre-assessment training is taken.