Telford & Wrekin Council

Driver Awareness Training and Knowledge Test and

Driving Standards Assessment

Telford & Wrekin Council courses & assessments

Course and assessment fees:

Driver Awareness Training & Knowledge Test – £60

Driving Standards Assessment – £88

What to bring to the course

– Your driving licence.

– If you have the old style (non-photocard) licence, then you must also bring a valid passport.

– Your booking confirmation email.

What to expect from the course

The Taxi Driver Awareness and Knowledge Course will provide you with the following relevant information required to carry out your role.

The course will cover:

  • Legislation, Licensing and Driver Administration.
  • Looking after you, your vehicle and your customers.
  • Safeguarding and Child Sexual Exploitation Responsibilities.
  • Disability and Equality Awareness.


Upon successful attempts at The Driving Standards Assessment & The Knowledge Test, you will receive your separate pass certificates by email, within 24 hours.

Additional support requirements

As part of our Equal Opportunities Policy, we are committed to ensuring that there is no discrimination in the provision of our services. A reasonable adjustment can be given to someone who has a disability, medical condition or learning need that may affect them during the course, test or assessment. However, due to the nature of some of our services, a candidate must have the literacy skills to be able to read and understand any course, test or assessment material and any additional resources related to it.

Driving Standards assessment Criteria

The Telford & Wrekin Driving Standards Assessment will take approx. 40 minutes.

The assessment will include:

  • A stop at the side of the road as if a passenger were entering or exiting the vehicle.
  • Carrying out a manoeuvre, where you will be asked to turn the vehicle around to face in the opposite direction.
  • Navigation – during the assessment drive, you will be asked to drive to a destination determined by the assessor. (You are permitted to use a SAT NAV device, which must be prepared before moving off). Please note: One driving fault will be recorded, for each incorrect turn taken during the navigation section of the assessment. For refence, It is illegal to use (touch) a hand-held phone or similar device while driving, the rules are the same if you are stopped at traffic lights or queuing in traffic.
  • Questions about traffic signs (6 questions).
  • Questions from the Highway Code (3 questions).
  • Questions related to Cabology (2 questions).
  • Questions related to Vehicle Safety Checks (2 questions).
  • You may also be asked to carry out an emergency stop.


You will pass The Driving Standards Assessment if you make 6 or less faults, unless you accumulate a number of faults in one area (four or more faults for the same issue is considered a serious fault). If any serious or dangerous faults are recorded this will result in a fail. Please note faults will also be recorded for incorrect answers given when answering Vehicle Safety Check, Traffic Sign, Cabology and Highway Code questions as well as driving faults committed on the practical element of the assessment.

Refund/cancellation policy

If you wish to cancel your booking, you may do so providing that:

a) You give us a minimum of four clear working days’ notice.
b) Notice is given in writing by emailing or by calling us on 0330 111 7230.

If the above terms are met, then we will cancel your place on the course and will provide you with a full refund via your original method of payment and will confirm this via email.

If you wish to change your booking, you may do so providing that:

a) You give us a minimum of four clear working days’ notice.
b) Notice is given in writing by email or by calling us on 0330 1117230

If the above terms have been met, then we will change the date of your course or test and confirm this via email.

If you have already attended the full course, or part of the course, then no cancellation or change of date is possible and no refund will be due. If you fail to attend a course or test on the date you have booked, or you arrive late, no refund or date change will be available.